The following conditions are accepted by both the Buyer and the Seller.
INTERPRETATION
“The Seller” or “The Company” means Eurotan and Leisure Ltd T/A Euro Products.
“The Buyer” means the person, firm or the company buying Products from the Company.
“Products” means items forming the subject matter of the contract between the Buyer and the Seller
“Orders” means the Buyer’s instructions to the Company to supply the Products.
CONTRACT
• The contract shall be made only upon the Company's acceptance of the Buyer’s Order for the Products, which are the subject of the contract (“the Products”). The date of the contract shall be the date specified on the invoice issued to the Buyer (“the invoice date”).
• The Products are not sold on a sale or return basis.
• No contract for the sale of any Product will exist between the Buyer and the Company until the Company despatches the Product(s) ordered. We will confirm that the Product(s) have been despatched by a confirmation email. This confirmation email amounts to an acceptance by the Company of the Buyer’s offer to buy Products from the Company (whether or not you receive this email).
• The Company will not pass on your personal or credit or debit card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy (Please view this document for further information).
PRICES
Are correct at the time of printing but are subject to alteration without prior notice. Whilst we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of Products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
PAYMENT & ORDER PROCESSING
• Credit and Debit cards are debited on the day of shipping by the Company.
• The Company aims to despatch all in stock items with 24 hours of receiving your order (note if order is placed on a Friday after 1.00pm or over the weekend, it will not be processed until the Monday).
GUARANTEE
All items are guaranteed according to the manufacturer’s warranty. All glass items are specifically excluded from this guarantee.
COLOURS
We take every care to ensure that the description and specifications of our products are correct. The colours used on this website are as close a representation as possible; we cannot accept any responsibility for any variations in colour caused by the browser software or computer system used by the Buyer.
FAULTS
The Buyer shall inspect the Products immediately upon on delivery and shall within 48 hours of delivery notify the Company of any damaged goods, defects or discrepancies. Any physically damaged Products must be returned to the Company within 14 days of delivery for replacement of damaged goods.
CANCELLATIONS
Cancellation after despatch of goods cannot be accepted.
RETURNS PROCEDURE
• Please inform us in writing or by phone before the goods are returned in order to obtain a returns number.
• The Company does not accept liability for packages damaged or lost during transit and proof of postage is not proof of delivery. We strongly advise you to send your packages by recorded delivery, registered post or courier to maintain sufficient insurance cover to the value of the goods.
• The cost of return carriage is to borne by the Buyer - this will be refunded (up to a maximum of £5.00) if the product proves to be defective.
TRADEMARKS
The Company services mentioned on this website are either trademarks or registered trade marks of UK and/or other countries. Other Product and Company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners.
LIABILITY
Provision of the website
• The Company does not represent or warrant that the information accessible via this website is, accurate, complete or current.
• Price & availability information is subject to change without notice.
• The Products shown may have different packaging to that shown on the website.
• Except as specifically stated on the website, to the fullest extent permitted at law, neither the Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or information, content, materials or products included on this site.
FORCE MAJORIE
Neither party shall be liable for any default due to any act of God, war, strike, lockout industrial action, fire, flood, drought, storm or other event beyond reasonable control of either party.
LEGAL PROVISION
The construction, validity and performance of this agreement is governed by the laws and jurisdiction of Northern Ireland, Scotland, England and Wales.
TRADE CUSTOMERS
Products are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by the Company for trained or untrained personnel without qualified supervision using or misusing equipment or Products supplied by the Company. All offers online are subject to stock availability and we reserve the right to restrict or refuse any order or application for credit at any time. In exceptional circumstances, if an article is unavailable, we may send a carefully selected substitute. We take special care to show correct sizes and specifications and such descriptions whilst given as a guide, in good faith, are subject to alteration by the Seller without notice.
COMPLAINTS
If you feel you have any complaints, please contact us via one of the following methods.
Email us at: info@euro-products.co.uk
In writing: Euro Products, Rainbow House, Maryland Industrial Estate, 286 Ballygowan Road, Moneyrea, Belfast, Northern Ireland, BT23 6BL
Tel: +44 (0) 28 9044 9744
Fax: +44 (0) 28 9044 9755
We pledge to:
• Acknowledge all complaints within 5 working days (Excluding Public/Bank Holiday periods)
• Advise our customers how long it will take to resolve the complaint.
• Keep the customer informed throughout the process.
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